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Managed Services

We have been helping our customers support information management systems for the past 10 years. Our managed service offering spans platform support, application support and provides business insight. These support services can be delivered individually or as a whole solution.

Platform:

  • Cost-effective platform management by information management specialists
  • Cloud, hosted or on-premise solutions
  • Proactive server and infrastructure monitoring
  • Core support for Microsoft and Hadoop-based solutions
  • 24x7 support, ITIL-compliant

Application:

  • Service level-backed application management and support
  • Business user support and answers to “how do I?” questions
  • Support maintenance and enhancement of Big Data, data warehouse and Hyperion Essbase EPM solutions
  • Proactive application alerting and ITIL-based support management

Insight:

  • Outsourced production of business reports
  • On-demand access to data scientists and data profiling capabilities
  • Access to Altius Lab and shared infrastructure for specific analytics projects
  • Data visualisation support
  • Data warehouse, EPM and Big Data insight and governance
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